Chris Crosby @ VenturesCX

Chris Crosby @ VenturesCX

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Announcing, the Great Contact Center Rewrite

#unprecedented
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5:17
2:41
Just Make It Easy (J-M-I-E)
Startups -> Tattoo this on your forehead.
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Chris Crosby
1
3:30
The M&A Drought: Understanding the Current Market Shift
A breakdown of Contact Center Vendor Acquisition Strategies
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Chris Crosby
4:53
Market Bubbles, Plateaus, and Gray Swans
Navigating AI's Shifting Landscape and the Next Wave of Innovation
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Chris Crosby
1
4:02
The Currency of Trust
Integrity, Leadership, and Stewardship Define Long-Term Success
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Chris Crosby
3:51
Knowledge-AI Readiness in Contact Centers
Why Open Platforms are The Foundation for Knowledge Orchestration
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Chris Crosby
6:15
The Future of Conversational AI: Margins, Saturation, and Strategic Niches
How Market Saturation, Pricing Pressures, and Vertical Specialization Are Shaping the Next Decade of Conversational AI
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Chris Crosby
4:52
Lessons in Losing $$: Market Timing, Pivots, and Scaling GTM
A Founder’s Journey from Direct-to-Consumer Missteps to Platform Success
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Chris Crosby
3:00
Stop Screwing-up Your Customer Onboarding
Why First Impressions Matter More Than Your LinkedIn Flexes
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Chris Crosby
9:26
Reimagining the Future of BPO: Scaling Excellence with AI and Innovation
How a Focus on Capabilities, Capacity, and Constraints is Transforming the Contact Center Landscape
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Chris Crosby
Chris Crosby @ VenturesCX
Chris Crosby @ VenturesCX
I write about The Alchemy of Leadership and Startups at the intersection of AI and CX.
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InflectionCX
AI powered Contact Center Outsourcer
EndeavorCX
AI Cloud for CX
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Chris Crosby
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Chris Crosby @ VenturesCX

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