AI in Call Centers: Agent Replacement in 2023?
The conversations and threads around "will ChatGPT replace call center agents anytime soon" is largely misplaced.
The conversations and threads around "will ChatGPT replace call center agents anytime soon" is largely misplaced.
It's not a simple Y or N answer, and mostly depends on what you consider "anytime soon"
If "anytime soon" means in 2023 and you're anchored in ChatGPT as the tech, then no - that ain't gonna happen.
But, if by "anytime soon" you mean in the next 48-60 months and you're viewing through the lens of the technology that ChatGPT is built on, then ya - we're gonna see some disruption there, particularly with offshore where lower complexity interactions typically happen today.
