The conversations and threads around "will ChatGPT replace call center agents anytime soon" is largely misplaced.
It's not a simple Y or N answer, and mostly depends on what you consider "anytime soon"
If "anytime soon" means in 2023 and you're anchored in ChatGPT as the tech, then no - that ain't gonna happen.
But, if by "anytime soon" you mean in the next 48-60 months and you're viewing through the lens of the technology that ChatGPT is built on, then ya - we're gonna see some disruption there, particularly with offshore where lower complexity interactions typically happen today.
