Becoming EndeavorCX
Today we begin rolling-out the most transformational platform for Contact Centers ever. But First, we must transform ourselves. And so, Xaqt is becoming EndeavorCX.
Today we begin rolling-out the most transformational platform for Contact Centers ever. But First, we must transform ourselves. And so, Xaqt is becoming EndeavorCX.
Four years ago, 80% of our annual revenue evaporated in the first 10 days of COVID lockdown. That’s a moment you don’t forget and that shapes you as an entrepreneur, and tests every dimension your leadership capacity.
Up to that point, we’d had a pretty good run in helping to establish the nascent Smart Cities industry, but cities no longer cared about smart parking or traffic when they were shutdown and dealing with an unprecedented pandemic.
By good fortune and foresight, we’d been exploring and deploying Voice Conversational AI to help a couple of cities automate calls to 311. We immediately began pivoting the company.
After the longest nine months of my career and the depths of near depression, we emerged with contracts to support a number of counties with their vaccination call centers. Except it wasn’t just conversational AI. We also launched our BPO services and started putting people back to work.
Two years of start-up adolescence ensued as we figured out what it meant to build “AI” while running our own call center, which led to the spin-out of InflectionCX as our AI powered BPO.
Then in early 2023, GPT 3.5 came along and rendered most of our technology investments obsolete. Thus began the great unwinding of our balance sheet, shutting down everything that we’d acquired and developed over two years, and began rebuilding yet again for an uncharted future.
I’m excited to say that we have arrived at the launchpad and are set to democratize AI applications for every contact center.
Xaqt has had many lives and conceptions in our eight year journey, and I believe it’s time for a new start with a brand that is more reflective of our future while honoring our journey.
Today, Xaqt becomes EndeavorCX. A symbol of the shear perseverance and grit that turned surviving into thriving.
You may also recognize Endeavor as the name Congress and the nation gave the Space Shuttle that was commissioned to replace Challenger. To me, it represents the hope of rising from ashes with new found hope to push beyond the boundaries of gravity. And it’s the antithesis to the facade of glamour that so many try to paint as startup success.
The “CX”, now unifies our brands under the VenturesCX portfolio and operating companies (formerly CrosbyX), and anchors our vision for transforming Customer Experience and Contact Centers for good.
To all of our past, present and future customers, partners and team members - thank you for the ride. We’re just beginning.