Choosing Value over Hype

Sometimes, the best business decisions you make are in choosing what not to do.

Sometimes, the best business decisions you make are in choosing what not to do. About a year ago, we vetted acquiring a web3 company to bring it into the CX space. Our corp dev team astutely called the peak hype and ultimately the asset didn't align with our company values, so we passed. Three months later, that company lost almost all of its value 👀

I take it as a reminder in focus, and Creating Sustainable Value for our customers. Our focus on ML and "AI" infrastructure is pragmatic in the sense that we see value that can be delivered to the market and our customers today.

IMO, The time to value for Web3, NFT and Crypto is still years out, if at all. Think long term, but execute on impacting the market in the short run.