CX -> AI Shift
The idea of being an AI (or machine learning) powered Contact Center is more of a philosophical shift than it is a technical one.
The idea of being an AI (or machine learning) powered Contact Center is more of a philosophical shift than it is a technical one.
Our conversations with customers tend to shift from things like how many times per week agents get monitored, BPO hourly or per minute billing rates and old school SLAs to -> optimizing for CX outcomes, accelerating agent onboarding time, reducing Total Cost of Service while empowering agents with knowledge super powers and providing new found insights into their business.
