CX Breakthroughs - Speech-to-Text
The biggest breakthrough in CX technology in the last 18 months is the democratization of Speech-to-Text that is:
Accurate/Trainable
Low Latency (fast)
Cheap
This combination powers most of the emerging “AI” applications that we’re now seeing come to market. Sorry folks, IBM Watson, Google S2T, Amazon Web Services (AWS) Transcribe, and Microsoft S2T are still stuck in 2017…