InflectionCX turns 2
Today we celebrate two years of InflectionCX being one of the only 100% virtual call centers in the world that's already powered end-to-end by AI
Today we celebrate two years of InflectionCX being one of the only 100% virtual call centers in the world that's already powered end-to-end by AI.
Some context -> When I couldn't convince my BPO brethren that AI was going to rip a whole through the industry, we built our own call center outsourcing services, powered by our own tech 🚀
Xaqt launched what would become InflectionCX (ICX) two years ago this week with our first 5 agents for a vaccination call center.
Needless to say, it was a hit and earlier this year, we spun-out ICX as its own entity to provide focus and a dedicated leadership team.
"Most BPOs are averse to deploying Artificial Intelligence and emerging technology that they either don’t understand or that may reduce the number of live agents needed to service calls. We believe there is a better way." - Me on why we're doing this...
What this means for our customers:
We look for automation opportunities first, by deploying IVAn, our world class Conversational-as-a-Service
Every Agent has an AI Assistant and Knowledge Base powered by Xaqt Pathfinder and KnowledgeFlow
CX Intelligence, Speech Analytics and QA powered by Spectra
The Results are unrivaled and typically lead to a reduction in required FTE and Total Cost of Service between 20-35% while improving CX
If you want technology that rivals ChatGPT for your call center or a BPO partner that can lead the way for you today - not years from now, then let's talk.