Whether it’s CCaaS, legacy Contact Center, WFM, QA, AI, etc. - a vendor’s specific reporting strategy almost always follows the same trajectory, and ends up in the same destination.
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3.75 Stages of Reporting Actualization
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Whether it’s CCaaS, legacy Contact Center, WFM, QA, AI, etc. - a vendor’s specific reporting strategy almost always follows the same trajectory, and ends up in the same destination.