Whether it’s CCaaS, legacy Contact Center, WFM, QA, AI, etc. - a vendor’s specific reporting strategy almost always follows the same trajectory, and ends up in the same destination.
3.75 Stages of Reporting Actualization
Whether it’s CCaaS, legacy Contact Center, WFM, QA, AI, etc. - a vendor’s specific reporting strategy almost always follows the same trajectory, and ends up in the same destination.