Archive - Chris Crosby @ VenturesCX

Announcing, the Great Contact Center Rewrite

Apr 1 •

5:17

February 2025

January 2025

Market Bubbles, Plateaus, and Gray Swans

Navigating AI's Shifting Landscape and the Next Wave of Innovation

Jan 31 •

4:53

The Currency of Trust

Integrity, Leadership, and Stewardship Define Long-Term Success

Jan 28 •

4:02

Knowledge-AI Readiness in Contact Centers

Why Open Platforms are The Foundation for Knowledge Orchestration

Jan 22 •

3:51

The Future of Conversational AI: Margins, Saturation, and Strategic Niches

How Market Saturation, Pricing Pressures, and Vertical Specialization Are Shaping the Next Decade of Conversational AI

Jan 21 •

6:15

Lessons in Losing $$: Market Timing, Pivots, and Scaling GTM

A Founder’s Journey from Direct-to-Consumer Missteps to Platform Success

Jan 16 •

4:52

Stop Screwing-up Your Customer Onboarding

Why First Impressions Matter More Than Your LinkedIn Flexes

Jan 15 •

3:00

Reimagining the Future of BPO: Scaling Excellence with AI and Innovation

How a Focus on Capabilities, Capacity, and Constraints is Transforming the Contact Center Landscape

Jan 14 •

9:26

Evaluating the Channel: Rethinking Go-to-Market Strategy

How Sales Agencies and Referral Partners Could Be Killing Your Margins

Jan 10 •

7:28

Apprenticeship and Mentorship: Why Being in the Right Environment Matters

Reflections on Early-Stage Career Growth and Learning by Proximity

Jan 9 •

3:14

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