Chris Crosby @ VenturesCX
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Announcing, the Great Contact Center Rewrite
#unprecedented
Apr 1
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Chris Crosby
3
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Announcing, the Great Contact Center Rewrite
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3
5:17
February 2025
Just Make It Easy (J-M-I-E)
Startups -> Tattoo this on your forehead.
Feb 7
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Chris Crosby
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Just Make It Easy (J-M-I-E)
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1
2:41
The M&A Drought: Understanding the Current Market Shift
A breakdown of Contact Center Vendor Acquisition Strategies
Feb 6
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Chris Crosby
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The M&A Drought: Understanding the Current Market Shift
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3:30
January 2025
Market Bubbles, Plateaus, and Gray Swans
Navigating AI's Shifting Landscape and the Next Wave of Innovation
Jan 31
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Chris Crosby
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Market Bubbles, Plateaus, and Gray Swans
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1
4:53
The Currency of Trust
Integrity, Leadership, and Stewardship Define Long-Term Success
Jan 28
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Chris Crosby
1
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The Currency of Trust
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4:02
Knowledge-AI Readiness in Contact Centers
Why Open Platforms are The Foundation for Knowledge Orchestration
Jan 22
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Chris Crosby
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Knowledge-AI Readiness in Contact Centers
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3:51
The Future of Conversational AI: Margins, Saturation, and Strategic Niches
How Market Saturation, Pricing Pressures, and Vertical Specialization Are Shaping the Next Decade of Conversational AI
Jan 21
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Chris Crosby
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The Future of Conversational AI: Margins, Saturation, and Strategic Niches
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6:15
Lessons in Losing $$: Market Timing, Pivots, and Scaling GTM
A Founder’s Journey from Direct-to-Consumer Missteps to Platform Success
Jan 16
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Chris Crosby
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Lessons in Losing $$: Market Timing, Pivots, and Scaling GTM
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4:52
Stop Screwing-up Your Customer Onboarding
Why First Impressions Matter More Than Your LinkedIn Flexes
Jan 15
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Chris Crosby
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Stop Screwing-up Your Customer Onboarding
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3:00
Reimagining the Future of BPO: Scaling Excellence with AI and Innovation
How a Focus on Capabilities, Capacity, and Constraints is Transforming the Contact Center Landscape
Jan 14
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Chris Crosby
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Reimagining the Future of BPO: Scaling Excellence with AI and Innovation
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9:26
Evaluating the Channel: Rethinking Go-to-Market Strategy
How Sales Agencies and Referral Partners Could Be Killing Your Margins
Jan 10
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Chris Crosby
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Evaluating the Channel: Rethinking Go-to-Market Strategy
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7:28
Apprenticeship and Mentorship: Why Being in the Right Environment Matters
Reflections on Early-Stage Career Growth and Learning by Proximity
Jan 9
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Chris Crosby
1
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Apprenticeship and Mentorship: Why Being in the Right Environment Matters
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1
3:14
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