Chris Crosby @ VenturesCX

Chris Crosby @ VenturesCX

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The Existential Crisis Behind Productizing AI
Before we built our AI coaching tool, we had to confront a harder truth: we hadn’t defined what coaching was.
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Chris Crosby
Wrapping-up CCW 2025.
There’s a certain AI numbness and fatigue descending across the industry.
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Chris Crosby
1
The Agent Assist Math Problem: Measuring Everything but Impact
After failing with three clients, we rebuilt Agent Assist from the ground up—focused on the 21% of calls where it actually matters.
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Chris Crosby
1
The AI Demo Your Vendor Hopes You Never Request
Ask your AI vendor for one simple demo: Show me a conversation where your AI completely pukes.
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Chris Crosby
The AI Agent Assist Failure You Can’t Unsee
What if agent assist revealed the real problem isn't teaching AI your policies, but having policies worth teaching?
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Chris Crosby
3

April 2025

February 2025

January 2025

Market Bubbles, Plateaus, and Gray Swans
Navigating AI's Shifting Landscape and the Next Wave of Innovation
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Chris Crosby
1
4:53
The Currency of Trust
Integrity, Leadership, and Stewardship Define Long-Term Success
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Chris Crosby
4:02
Knowledge-AI Readiness in Contact Centers
Why Open Platforms are The Foundation for Knowledge Orchestration
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Chris Crosby
3:51
The Future of Conversational AI: Margins, Saturation, and Strategic Niches
How Market Saturation, Pricing Pressures, and Vertical Specialization Are Shaping the Next Decade of Conversational AI
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Chris Crosby
6:15
© 2025 Chris Crosby
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