Archive - Chris Crosby @ VenturesCX

The Industrial Deletion Complex

Companies solved every technical problem except the only one that matters: actually listening to what they’ve recorded.

Jul 30 •

Industry transitions are never led by headline-chasers. They’re led by the people willing to rebuild the core of not just the tech stack, but the…

Jul 20 •

June 2025

The Existential Crisis Behind Productizing AI

Before we built our AI coaching tool, we had to confront a harder truth: we hadn’t defined what coaching was.

Jun 20 •

Wrapping-up CCW 2025.

There’s a certain AI numbness and fatigue descending across the industry.

Jun 12 •

The Agent Assist Math Problem: Measuring Everything but Impact

After failing with three clients, we rebuilt Agent Assist from the ground up—focused on the 21% of calls where it actually matters.

Jun 5 •

The AI Demo Your Vendor Hopes You Never Request

Ask your AI vendor for one simple demo: Show me a conversation where your AI completely pukes.

Jun 3 •

The AI Agent Assist Failure You Can’t Unsee

What if agent assist revealed the real problem isn't teaching AI your policies, but having policies worth teaching?

Jun 2 •

April 2025

Announcing, the Great Contact Center Rewrite

Apr 1 •

5:17

February 2025

Just Make It Easy (J-M-I-E)

Startups -> Tattoo this on your forehead.

Feb 7 •

2:41

The M&A Drought: Understanding the Current Market Shift

A breakdown of Contact Center Vendor Acquisition Strategies

Feb 6 •

3:30

January 2025

Market Bubbles, Plateaus, and Gray Swans

Navigating AI's Shifting Landscape and the Next Wave of Innovation

Jan 31 •

4:53

The Currency of Trust

Integrity, Leadership, and Stewardship Define Long-Term Success

Jan 28 •

4:02

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