Sitemap - 2025 - Chris Crosby @ VenturesCX
The CCaaS Valuation Collapse: How I Called It, and What’s Still Broken
The Industrial Deletion Complex
The Existential Crisis Behind Productizing AI
The Agent Assist Math Problem: Measuring Everything but Impact
The AI Demo Your Vendor Hopes You Never Request
The AI Agent Assist Failure You Can’t Unsee
Announcing, the Great Contact Center Rewrite
The M&A Drought: Understanding the Current Market Shift
Market Bubbles, Plateaus, and Gray Swans
Knowledge-AI Readiness in Contact Centers
The Future of Conversational AI: Margins, Saturation, and Strategic Niches
Lessons in Losing $$: Market Timing, Pivots, and Scaling GTM
Stop Screwing-up Your Customer Onboarding
Reimagining the Future of BPO: Scaling Excellence with AI and Innovation
Evaluating the Channel: Rethinking Go-to-Market Strategy
Apprenticeship and Mentorship: Why Being in the Right Environment Matters
Leadership in Startups: Level Setting the Myth of Founder Mode
The Grind Isn’t Special, and Neither Are You